Here is the Return & Refund Policy in professional English, designed to build high trust with your customers:

Return & Refund Policy

At Herbniv, customer satisfaction is our top priority. We stand behind the quality of our products and want you to feel confident in every purchase.

1. 7-Day Money-Back Guarantee

If you are not completely satisfied with your purchase, you may request a return or exchange within 1 days of receiving your parcel.

2. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unopened and the safety seal must be intact.
  • The item must be in its original packaging.
  • A proof of purchase (Order ID or Invoice) must be provided.

3. Damaged or Wrong Items

If you receive a damaged product or the wrong item was delivered, please contact us immediately. In such cases, we will send a free replacement at no extra cost to you.

4. Refund Process

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 3 to 5 business days.
  • The amount will be credited via EasyPaisa, JazzCash, or Bank Transfer, as per your preference.

5. Exchange Policy

If you wish to exchange a product (e.g., swapping the Capsules for the Majoon), you can do so by contacting our support team. Shipping fees for exchanges may apply unless the exchange is due to our error.

6. How to Start a Return

To initiate a return or refund, please message our customer support team on WhatsApp with your order details and a photo/video of the product. We are here to help you 24/7.

Note: Since our products are natural/herbal, results may vary based on individual body types. We recommend consistent use for at least 14-21 days to experience the full benefits.

Shopping Cart